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Organización de Consumidores y Usuarios

Acronym: OCU

General Information

Identification Code: 734854123093-43
Website: [object Object]
Entity Form: Asociación sin ánimo de lucro
Registration Category: Non-governmental organisations, platforms and networks and similar
Registration Date: 8/22/2016
Last Update: 9/8/2023
EP Accredited Number: 0

Mission & Interests

Goals: Son fines de OCU la educación, orientación, información, defensa y representación de los consumidores y usuarios a ella afiliados. A título enunciativo se indican los siguientes: (i) promover la educación del consumidor y usuario para actuar como consumidor lúcido al efectuar la elección de bienes y servicios, con pleno conocimiento de sus deberes, derechos y responsabilidades, (ii) difundir y defender los derechos de los consumidores y usuarios, en cuanto son personas que compran o utilizan bienes para su uso individual, familiar o colectivo y resultan afectados por los diferentes aspectos de la vida social que inciden directa o indirectamente en él, (iii) mejorar las condiciones de vida de los consumidores y usuarios, especialmente de los más vulnerables, (iv) reivindicar el reconocimiento en la ley y el pleno ejercicio de los derechos de los consumidores y (v) colaborar con los organismos europeos y nacionales
Interests Represented: Promotes their own interests or the collective interests of their members
Interests:
  • Banking and financial services
  • Consumers
  • Digital economy and society
  • Economy, finance and the euro
  • Energy
  • Environment
  • Food safety
  • Foreign affairs and security policy
  • Justice and fundamental rights
  • Research and innovation
  • Transport
Levels of Interest:
  • european
  • national
  • sub-national

Activities

Main EU Legislative Proposals: 1) Financial and banking services: - Retail Investment Strategy - Payment Services - Open Finance - Access and acceptance of cash - Digital Euro - Consumer Credit Directive - Criptocurrency 2) Digital Rights - Metaverse - Digital Services Act - Digital Markets Act - Data Act - Cyber Resilience Act - Artificial Intelligence 3) Consumer Rights - Collective Redress - Passenger Rights - Domestic supplies - Inflation 4) Health and Food - European Health Data Space - From farm to fork 5) Safety - Product Safety Pledge 6) Sustainability - Energy - Mobility - Clothing
Communication Activities: 1) Press Releases: https://www.ocu.org/organizacion/prensa/notas-de-prensa 2) Campaigns and collective actions: https://www.ocu.org/movilizate-ocu 3) European projects: https://www.ocu.org/proyectos-union-europa 4) Collective Purchases: https://www.ocu.org/vivienda-y-energia/gas-luz/noticias/nueva-compra-colectiva-energia
Inter-institutional or Unofficial Groupings: Social economy

Head Office

Address: Calle Albarracín 21
Post Code: 28037
City: Madrid
Country: SPAIN
Phone: [object Object]

EU Office

Address: Calle Albarracín, 21
City: MADRID
Country: SPAIN
Phone: [object Object]

Financial Data

New Organisation: false
Closed Year: [object Object]
Current Year: [object Object]
Complementary Information: COOPERATION IMPROVING CONSUMERS LAW ENFORCEMENT (CICLE): The general objective of CICLE project is to be able to feed regularly enforcement authorities’ websites with consumer complaints, in order to fill in the gap of EU market surveillance related to the insufficient and overtime cooperation between acknowledged consumer organizations and CPC authorities as well as create awareness on ADR schemes. COOPERATION IMPROVING CONSUMERS LAW ENFORCEMENT EXTENSION (CICLE-X): The extension of the digital solution developed so far in Italy and Spain but already also benefitting Belgium and Portugal to manage consumers complaints data in such a way to allow ranking by nature of problems and by company performance will be offered to 1 up to 3 additional consumer organizations in 3 other EU members States to encourage them to establish a continuous dialogue with their respective enforcement authorities based on the evidence and the analyses of complaints gathered. We will also complement data coming from consumers complaints with data coming from the assessment of about 500 online marketplaces via ad-hoc web assessment analyses. Ad-hoc training and coaching activity will accompany the implementation of the digital solution in order to make the beneficiaries take advantage of the lessons learned by others and easily overcome interoperability issues and set up a complaints database box from where to extract useful data to raise alerts and support the CPC work. A post with a graphic representation of the trends generated by consumers complaints data by nature of problem will be published regularly in the consumers organizations’ websites and will create general awareness about the effective implementation of consumers rights. A communication addressing the competent authorities of different Member States will feed and support their investigation work and could be the starting point of joint coordinated action when it will be the case.

Membership Information

Members10 Percent: 0
Members25 Percent: 0
Members50 Percent: 6
Members75 Percent: 0
Members: 6
Members F T E: 3

Structure

Structure Type: Structure
Is Member Of: EUROCONSUMERS
Organisation Members: Oficina Europea de Asociaciones de Consumidores (BEUC).